What if your bus fleet could do more than move passengers from A to B? What if every bus on the road was also actively enforcing bus lanes, bus stops and cycle paths automatically, along the entire route?
That's exactly what Hayden AI has built. And on Wednesday 8 July, we invited a select group of cities to hear it straight from the source.
Meet the team
Charley Territo (Chief Growth Officer) and Agnes Loder (Director of International Business Development) joined us for an exclusive showcase, walking through the technology, the workflow, and the real-world results from cities already live with bus-mounted enforcement.
How it works
Hayden AI mounts a compact camera system on existing buses, regardless of make or model, so it works with whatever fleet a city already runs. As the bus travels its route, the system automatically detects vehicles illegally parked or driving in bus lanes, blocking bus stops, or obstructing cycle paths. When a violation is captured, an evidence package is created on the spot and securely transferred to the enforcement agency's system for review, ready to generate a citation if confirmed.
The key difference from fixed cameras? Coverage. Instead of enforcing one location, you enforce an entire route. Everywhere the bus goes.
What cities are seeing
The results from cities already using the technology are hard to ignore.
In New York City, the MTA saw bus speeds increase by 5 to 30%, a 40% drop in blocked bus stops, and 20% fewer collisions on enforced routes. Perhaps most telling: 91% of violators only receive one ticket, meaning the technology doesn't just catch violations, it changes driver behaviour over time.
In Washington D.C., WMATA recorded a 32% reduction in bus stop violations over one year and 7,300 fewer violations annually, alongside a 14% improvement in bus speeds.
In Los Angeles, the numbers are even more striking. Before Hayden AI, Metro issued around 570 bus lane citations per month through manual enforcement. After deploying the technology: 10,000. That's roughly 18 times more enforcement, without 18 times more staff.
More than enforcement: mobility insights
During the session, Charley introduced what Hayden AI calls the three E's: enforcement, education and engineering. The cameras don't just capture violations. They generate rich data about how buses move through a city, where they slow down, at what times, and why.
That data can be used to identify recurring bottlenecks, support traffic signal priority systems, or inform infrastructure decisions. In London, for example, Hayden AI is working on a project that uses the camera data to identify roadworks and assess their impact on the bus network in real time.
As Charley put it during the session: a city does not need to do a lot of manual work to capture this amount of data. It's already out there.
Where InTouch comes in
Hayden AI handles detection. InTouch handles what comes next. The evidence package flows directly into back-office enforcement software, where operators review the event, confirm the violation, and generate the citation, all within the same workflow they already use today.
It's a natural extension of what cities are already doing with InTouch, now with automated detection feeding in from the road.
GDPR compliant and ready for Europe
A question that came up during the Q&A: what about data privacy? Agnes confirmed that the technology is GDPR compliant and that data processing officers have already approved it in European deployments. Hayden AI is already working with transit agencies across Europe, including Transport for London, TMB in Barcelona, Carris in Lisbon, OASA in Athens and ZTM in Gdansk.
The key takeaway
When asked what one lesson cities should take away from the session, Agnes summarised it well: the technology is readily available, configurable to the specific needs of a city, and being used not only in North America but across Europe. It provides a lot of robust information with a surprisingly simple setup.
Watch the full session
Want to see the technology in action, hear the case studies in full, and watch the Q&A? The complete showcase is now available on demand.
Interested in exploring this for your city?
Reach out to Astrid directly at astrid@intouchtraffic.com. She's happy to talk through what bus-mounted enforcement could look like in your context.
